Cancellation & Refund Policy

7 days or more before your scheduled start: full refund.
Fewer than 7 days before your scheduled start: non-refundable.

ツアー開始日時の7日前までのキャンセルは全額返金します。開始日時まで7日未満のキャンセルは返金できません。

Reservation deposits

A ¥10,000 reservation deposit is credited toward the final price. It is not an additional fee. The same cancellation policy applies to reservation deposits and full payments.

If KYOTO BEN cancels

If KYOTO BEN cannot provide a confirmed experience, the affected payment will be refunded in full. Where appropriate, you may choose a mutually agreed replacement date instead.

Late arrival and no-show

Late arrival does not automatically extend the scheduled end time. A no-show is treated as a cancellation within 7 days and is non-refundable.

Date changes

Date changes are subject to availability. Requests made at least 7 days before the scheduled start will be accommodated where possible. Requests within 7 days may not be possible and do not create a right to a refund.

Weather and transport disruption

If conditions are safe and the experience can operate, normal cancellation terms apply. If KYOTO BEN cancels because the experience cannot be safely or reasonably provided, the affected payment will be refunded in full or moved to an agreed alternative date.

How to cancel

Email booking@kyotoben.com. The time the cancellation email is received is used to determine the applicable refund period.